Delivery & Returns

*Please read the following before ordering.

Delivery

Please note that buyers are responsible for any and all duty and customs charges that may be incurred.

MANEBU does not require sellers to calculate Customs fees within the listed item price because there are no means of knowing these exact charges beforehand.

♢Customs import/export duties, VAT, or other taxes will be responsibility of the customer to cover.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

We will contact you through an E-mail after we shipped your order and all items are sent with tracking.

SHIPPING FEE

Shipping charges from Japan to each area are below.
Includes the weight of the box(0.2kg).

Zone 1 (Korea/Taiwan/China/Hong Kong/Macau/AP1-SEA)
China, Indonesia, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Thailand, Vietnam, Brunei, Macau
*0.0 kg – 1.0 kg ¥2,600
*1.1 kg – 3.0 kg ¥3,500
*3.1 kg – 5.0 kg ¥4,400
*5.1 kg – 10.0 kg ¥6,600

Zone 2 (AP2-SEA Canada/Mexico U.S.A.)
Australia, Canada, India, Mexico, New Zealand, United States, Cambodia, Bangladesh, Bhutan, Myanmar (Burma), Laos, Kiribati, Cook Islands, Samoa, Solomon Islands, Tuvalu, Tonga, Nauru, Niue, New Caledonia, Vanuatu, Papua New Guinea, Fiji, East Timor
*0.0 kg – 1.0 kg ¥3,200
*1.1 kg – 3.0 kg ¥4,800
*3.1 kg – 5.0 kg ¥6,500
*5.1 kg – 10.0 kg ¥10,700

Zone 3 (EU)
Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Italy, Netherlands, Poland, Spain, Sweden, Switzerland, Turkey, United Kingdom, Ireland, Estonia, Cyprus, Greece, San Marino, Slovakia, Slovenia, Czech Republic, Norway, Bulgaria, Portugal, Malta, Monaco, Latvia, Lithuania, Luxembourg, Romania
*0.0 kg – 1.0 kg ¥3,600
*1.1 kg – 3.0 kg ¥5,000
*3.1 kg – 5.0 kg ¥6,500
*5.1 kg – 10.0 kg ¥10,100

Zone 4 (Russia/Rest of EU/South America/Africa/ME/West Asia)
*0.0 kg – 1.0 kg ¥4,300
*1.1 kg – 3.0 kg ¥7,100
*3.1 kg – 5.0 kg ¥9,900
*5.1 kg – 10.0 kg ¥16,900

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@manebu.tokyo .

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@manebu.tokyo and send your item to: MASAKA Co., Ltd.,
zip:151-0051, 106 Shuwajingu Residence, 3-3-16 Sendagaya, Shibuya, Tokyo, JAPAN.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: MASAKA Co., Ltd.,
zip:151-0051, 106 Shuwajingu Residence, 3-3-16 Sendagaya, Shibuya, Tokyo, JAPAN.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Tracking service is available for some countries. There is also a maximum 6000-yen insurance.

Please note that you are responsible for any and all duty and customs charges that may be incurred.